Refund Policy
Please review our refund policy before scheduling your appointment. By booking a service with ClearPrint, you acknowledge and agree to the terms outlined below.
Our Refund Policy
ClearPrint provides fingerprint collection, document preparation, and submission support services. Because our services begin with appointment scheduling, identity verification, fingerprint collection, document preparation, or submission support, refunds may not be available once services have been performed. Please review this policy carefully before booking your appointment.
When Refunds Are Not Available
The following situations generally do not qualify for a refund.
Services Already Performed
Once fingerprint collection or document preparation has begun.
Agency Decisions
Employment, licensing, certification, immigration, or government decisions are made by the receiving agency and are not grounds for a refund.
Processing Times
Government processing delays or agency backlogs are outside of ClearPrint's control.
Customer Information
Incorrect ORI numbers, application details, or other information supplied by the customer.
Background Check Results
Fingerprint or background check results are determined by the receiving agency.
Missed Appointments
Failure to attend a scheduled appointment without notice may result in forfeiture of fees, subject to your scheduling policy.
Rescheduling
If you need to reschedule your appointment, please contact us as soon as possible. We will make every reasonable effort to accommodate your request based on appointment availability. Rescheduling policies may vary depending on the service selected.
Payment Disputes
If you believe you were charged in error, please contact ClearPrint directly before initiating a payment dispute. We are committed to reviewing concerns promptly and working toward a fair resolution whenever appropriate.
Questions About Our Refund Policy?
If you have questions about cancellations, rescheduling, or our refund policy, please contact our team before booking your appointment.