Submission & Support Policy
Please review this policy before scheduling your appointment. It explains ClearPrint's role, your responsibilities as the customer, and how fingerprint submissions are processed.
Our Role
ClearPrint is an independent fingerprint collection, document preparation, and submission support company. Our responsibility is to: • Verify your identity using acceptable identification. • Collect your fingerprints using professional equipment. • Prepare your submission when applicable. • Submit your fingerprints or documents to the appropriate agency or authorized recipient when applicable. We do not make licensing, employment, certification, or background check decisions.
What Happens After Submission
Once your fingerprints or documents have been successfully submitted, the receiving agency or requesting organization becomes solely responsible for: • Processing your application • Reviewing fingerprint results • Determining eligibility • Requesting additional documentation • Issuing approvals or denials • Providing official results ClearPrint cannot influence or expedite these decisions.
Customer Responsibilities
To help ensure a smooth appointment and submission process, customers are responsible for providing complete and accurate information.
Bring Valid Identification
A current government-issued photo ID is required.
Provide Required Information
Bring your ORI number, registration information, or any paperwork provided by your employer or requesting agency.
Review Your Information
Please verify that your personal information is accurate before submission.
Follow Agency Instructions
Each agency may have different requirements. Customers are responsible for understanding those requirements before their appointment.
Arrive on Time
Please arrive on time for your scheduled appointment.
Ask Questions
If you're unsure about any requirement, contact us before your appointment.
ClearPrint Is Not Responsible For
ClearPrint is not responsible for: • Government processing times • Agency backlogs • Background check results • Employment decisions • Professional licensing decisions • Immigration decisions • Incorrect ORI numbers provided by customers • Incorrect information supplied by customers • Agency requests for additional documentation • Delays caused by third parties
Our Commitment
We are committed to providing professional fingerprint collection, accurate document preparation, and dependable submission support. Every customer is treated with professionalism, respect, and attention to detail.
Questions About This Policy?
If you have any questions about our Submission & Support Policy or need assistance determining which fingerprinting service is right for you, please contact ClearPrint before scheduling your appointment.